HEALTHCARE · ARTIFICIAL INTELLIGENCE · PATIENT EXPERIENCE Years ago, at a government hospital, I heard a surgeon say about a patient who kept asking him, "She must be a teacher." He was half-joking. She turned out to be one. It became my private joke: anyone who asks that many questions must be a teacher. I didn't know I'd think of that remark again. I think of it now because the patient who asks too many questions is no longer rare. She is in my family. Perhaps you have encountered her, too. A new kind of conversation My mother, my uncles, and my aunts are not medical professionals. When an unfamiliar symptom appears, they don't know the terminology, the likely causes, or the right questions to ask. But they have found ChatGPT and Gemini, and they talk to them like buddies. A symptom prompts a question, an answer prompts another, and nobody waits. Voice input matters most. They don't have to type a carefully worded query or know the medical term. They speak...
"You will not read any of my WhatsApp messages and so it is useless to send you anything.” My mother said to me. I acknowledged her by my silence mentally reciting," I read all that you sent to me". So, here I am busy reading all about Indian spices and medicinal herbs used as daily household ingredients, thereby indulging in more studies on naturopathy as compared to any other ‘pathy’ which has side effects. I speed dialled my mother when my patient refused to undergo the procedure of scaling to clean her teeth in favour of 'alum', or "phitkari," a desi nuskha. No wonder patients shirk away from scaling. I ruminate. "I just called you up to confirm if you WhatsApped something to my patient "I vented. Ever since, I have been scrolling through all her erstwhile messages to know more about natural healthier medicaments, their benefits and roles in dentistry and health. Oh! WhatsApp was not there when I was a student. No wonder, my gold ...