HEALTHCARE · ARTIFICIAL INTELLIGENCE · PATIENT EXPERIENCE Years ago, at a government hospital, I heard a surgeon say about a patient who kept asking him, "She must be a teacher." He was half-joking. She turned out to be one. It became my private joke: anyone who asks that many questions must be a teacher. I didn't know I'd think of that remark again. I think of it now because the patient who asks too many questions is no longer rare. She is in my family. Perhaps you have encountered her, too. A new kind of conversation My mother, my uncles, and my aunts are not medical professionals. When an unfamiliar symptom appears, they don't know the terminology, the likely causes, or the right questions to ask. But they have found ChatGPT and Gemini, and they talk to them like buddies. A symptom prompts a question, an answer prompts another, and nobody waits. Voice input matters most. They don't have to type a carefully worded query or know the medical term. They s...
Tired of battling pain and neuropathy after her bilateral total knee replacement, my eighty-two-year-old mother finally said she wanted to see an orthopedic. I arranged everything, got her into a rickshaw, and we made our way to the clinic she had long believed would be the answer to her suffering. The doctor, absorbed in the election results on his mobile, examined and asked her a few routine questions, dismissed her concerns, and prescribed her for two weeks. As we were about to leave, he reminded us to show him the purchased medicines. The real blow came at the pharmacy: four thousand five hundred rupees for a week’s supply. My mother walked out defeated, returning to the same private struggle she had hoped to escape. And that moment marked the beginning of her own makeshift, do-it-yourself (DIY) path through healthcare. Within weeks, the doorbell became a constant soundtrack. Foot massagers arrived, and then joint exercisers and posture devices. An assortment of gadgets, all promis...