HEALTHCARE · ARTIFICIAL INTELLIGENCE · PATIENT EXPERIENCE Years ago, at a government hospital, I heard a surgeon say about a patient who kept asking him, "She must be a teacher." He was half-joking. She turned out to be one. It became my private joke: anyone who asks that many questions must be a teacher. I didn't know I'd think of that remark again. I think of it now because the patient who asks too many questions is no longer rare. She is in my family. Perhaps you have encountered her, too. A new kind of conversation My mother, my uncles, and my aunts are not medical professionals. When an unfamiliar symptom appears, they don't know the terminology, the likely causes, or the right questions to ask. But they have found ChatGPT and Gemini, and they talk to them like buddies. A symptom prompts a question, an answer prompts another, and nobody waits. Voice input matters most. They don't have to type a carefully worded query or know the medical term. They s...
The months since November have been a roller coaster ride. With nothing in hand But everything on mind. My inbox, though, is full. Every email begins “Thank you for applying, but we have decided to move ahead…. or “We will get back to you.” They rarely do. If I had been algorithmic, I would have dished out Rejections to scale. Automated the disappointments. Optimised the coping mechanism But I am human I work differently Mind you, I’m not unemployed. I’m training an Algorithm with my patience. Can’t you see the results? The system is very efficient. Rejection is instant. Silence is scalable. Hiring Managers think I’m not a fit. I think it’s a “Job We Met” kind of situation.