HEALTHCARE · ARTIFICIAL INTELLIGENCE · PATIENT EXPERIENCE Years ago, at a government hospital, I heard a surgeon say about a patient who kept asking him, "She must be a teacher." He was half-joking. She turned out to be one. It became my private joke: anyone who asks that many questions must be a teacher. I didn't know I'd think of that remark again. I think of it now because the patient who asks too many questions is no longer rare. She is in my family. Perhaps you have encountered her, too. A new kind of conversation My mother, my uncles, and my aunts are not medical professionals. When an unfamiliar symptom appears, they don't know the terminology, the likely causes, or the right questions to ask. But they have found ChatGPT and Gemini, and they talk to them like buddies. A symptom prompts a question, an answer prompts another, and nobody waits. Voice input matters most. They don't have to type a carefully worded query or know the medical term. They speak...
It was one of those nights when the rain seemed determined to wash the whole town away. Sheets of water hammered against the windows, the roads were nearly deserted, and most people were asleep behind locked doors. My husband was resting lightly, as doctors often do when they know the doorbell might ring at any moment. Sometime past midnight, the bell rang. The emergency night staff called him downstairs. “Doctor, there’s a patient.” When he reached the entrance, he saw two young boys standing at the gate of the clinic porch. The smell of alcohol hung thick in the air. One of them was struggling to keep the other upright. The injured boy was slumped against him, barely conscious, his weight hanging heavily on his friend’s shoulder. “What happened?” my husband asked. The friend spoke with urgency. They had slipped from the motorbike. Even in that brief moment, my husband could tell the injury was serious. Head injury. Possible internal bleeding. It was the kind of case that needed...