HEALTHCARE · ARTIFICIAL INTELLIGENCE · PATIENT EXPERIENCE Years ago, at a government hospital, I heard a surgeon say about a patient who kept asking him, "She must be a teacher." He was half-joking. She turned out to be one. It became my private joke: anyone who asks that many questions must be a teacher. I didn't know I'd think of that remark again. I think of it now because the patient who asks too many questions is no longer rare. She is in my family. Perhaps you have encountered her, too. A new kind of conversation My mother, my uncles, and my aunts are not medical professionals. When an unfamiliar symptom appears, they don't know the terminology, the likely causes, or the right questions to ask. But they have found ChatGPT and Gemini, and they talk to them like buddies. A symptom prompts a question, an answer prompts another, and nobody waits. Voice input matters most. They don't have to type a carefully worded query or know the medical term. They speak...
A t no time did I comprehend this old saying could be so exceptionally appropriate for all of us? For a very long time, Queen Mother ruled the roost from the dining table. She would sit there and indiscriminately pursue her instructions, the amount of water I added, the flavor of the ingredients, the position of the pan over the flame, and so on. I barely got a break till I decided to end all this and shifted her throne to the side where she could not see what I was doing. With a badly bruised ego and the hurt of being deposed, she continued to grumble and fumble and stepped down reluctantly. Working from home introduced a new cook in our dwelling, my son. All this while he stayed in another city, and we continued to praise his newly found culinary skills through WhatsApp. This WhatsApp is not a 3D app that shows us the food beautifully presented, while the rest of the kitchen does not matter. I was scandalized when ‘besan ka chila’ was being prepared. ...