HEALTHCARE · ARTIFICIAL INTELLIGENCE · PATIENT EXPERIENCE Years ago, at a government hospital, I heard a surgeon say about a patient who kept asking him questions, "She must be a teacher." He was half-joking. She turned out to be one. It became my private joke: anyone who asks that many questions must be a teacher. I didn't know I'd think of that remark again. I think of it now because the patient who asks too many questions is no longer rare. She is in my family. Perhaps you have encountered her, too. A new kind of conversation My mother, my uncles, and my aunts are not medical professionals. When an unfamiliar symptom appears, they don't know the terminology, the likely causes, or the right questions to ask. But they have found ChatGPT and Gemini, and they talk to them like buddies. A symptom prompts a question, an answer prompts another, and nobody waits. Voice input matters most. They don't have to type a carefully worded query or know the medical term. ...
Yet another day of waiting and long queues. I briefly looked at the chiller of a shop at the lounge and stared at the menu on display for breakfast. I collected the bottle of Bisleri and moved out to settle on the bench that was probably there just for me. I busied myself by calling family and informing them of my schedule (arrival and departure). I was enjoying my Solitary Reaper status till an old lady made herself comfortable near me. My grey hair and thin build attracted her to me as she thought we were the same age and could be great companions. Hence, a conversation struck between us. She divulged the secrets of her aches and medical problems one by one and enquired about mine. You are a dentist, that too, my daughter's age said the bewildered woman. I got busier with her queries. She was now even more comfortable and asked me to run and buy her a Bisleri. I offered her mine; she refused because of her fast. I towed my luggage back and forth along with her water bottle. Obser...