HEALTHCARE · ARTIFICIAL INTELLIGENCE · PATIENT EXPERIENCE Years ago, at a government hospital, I heard a surgeon say about a patient who kept asking him, "She must be a teacher." He was half-joking. She turned out to be one. It became my private joke: anyone who asks that many questions must be a teacher. I didn't know I'd think of that remark again. I think of it now because the patient who asks too many questions is no longer rare. She is in my family. Perhaps you have encountered her, too. A new kind of conversation My mother, my uncles, and my aunts are not medical professionals. When an unfamiliar symptom appears, they don't know the terminology, the likely causes, or the right questions to ask. But they have found ChatGPT and Gemini, and they talk to them like buddies. A symptom prompts a question, an answer prompts another, and nobody waits. Voice input matters most. They don't have to type a carefully worded query or know the medical term. They speak...
I have been the errand boy for money since many years and going back and forth between the banks for various reasons has been my enterprise. I have seen banks transition from manual to digital, from hand-counted to machine counted, stapled bundles to wrapped bundles of currency notes and handwritten to electronically balanced passbooks. Whatever, I may have left in this transition history is due to Google not being able to access the site as my home internet has a narrow bandwidth verging into being more obsolete than the dial up connection of BSNL. Recently, I drew a wad of notes to deposit in my loan account and as luck would have it the server never obliged. I walked out, back to my home in 41 degrees Celsius, shielded with a face mask and an over sized white apron maintaining my Coronavirus protection and me ready to dehydrate, pining for water. Yet, the next day I walked again to my holy grail at half past seven in the morning to finish my half-baked project. This time the ca...